LJ Hooker Yamba
TERMS AND CONDITIONS OF HOLIDAY LETTING
Thank you for choosing LJ Hooker Yamba for your holiday accommodation. We hope you enjoy your stay.
All bookings are subject to the below Terms and Conditions, please ensure you have read and understood them.
If you require any further information clarifying these Terms and Conditions, please contact us on 02 6646 9460.
All properties contain blankets and pillows but basic linen is not supplied (unless otherwise stated). Please phone our office if you would like us to organise the hire of your linen. Other items you should bring with you are soaps, dish washing liquid, toilet paper etc. All of our holiday properties are owned by individuals whom their own varying standard, styles and levels of appointment. All have most modern conveniences but again, phone our office to confirm their contents.
The premises are available from 2pm on the day of arrival and are to be vacated no later than 10am on the day of departure unless arranged with Management. Failure to vacate at the required time may incur a late checkout fee of $50.00. Keys must be returned to the office immediately upon vacating the premises, no later than 10am. If you shorten your stay, the unused portion of your rental is not refundable.
All holiday properties are rented strictly for residential purposes only. Under no circumstances are functions or alike permitted.
All bookings are arranged for the dates as shown on your confirmation letter and are taken in good faith by our Agency but may be subject to change, as may be notified by the owner prior to the commencement of the booking. We cannot accept responsibility for the actions taken by the owner of the premises outside our control, and we reserve the right to cancel any booking should anything arise. In this event our Agency will notify you as soon as possible and endeavour to arrange alternative accommodation if possible or refund monies paid.
All bookings are taken in good faith by our Agency and our staff have taken great care to describe the property to the best of their knowledge. Properties are furnished to the individual property owners' taste and style and the Agent takes no responsibility for any unmet expectations of guests, or any changes made by the owner to the furnishings and equipment as seen or inferred in any advertising media.
The current holiday guest is given the first option to re-book the property for the corresponding period the following year, subject to owner bookings. If you wish to re-book the current property, please advise our office before your departure to avoid disappointment. When re-booking a property, you will need to pay $100 to secure your booking and all remaining deposits are due as stated on your booking confirmation letter/email.
If you intend to arrive after hours, you must make key arrangements with our office. Under no circumstances will keys be left out without full payment or credit card details provided.
Tariffs are current and are subject to change without notice. In the event of a tariff increase, bookings confirmed by deposit will be honoured at the prevailing tariff at the time of booking.
To secure your booking a 50% deposit plus a $25 booking fee are to be paid within 5 days of making the booking. Christmas bookings must be paid in full by the 1st of December. A booking is not confirmed until the requested deposit and booking fee have been paid. Failure to pay this amount by due date may result in automatic cancellation of your booking.
It is the tenants responsibility to make payment by due date, we do NOT send out payment reminders.
The balance of any outstanding monies for the booking must be paid in full no less than 10 days prior to arrival date. Valid credit card details using our Credit Card Authority form must be submitted to our office before keys are released; this is required as a security bond for the booking. Please note that no money will be deducted from your card unless we need to make a claim for any of the following: excess cleaning fees, excess garbage removal, dirty barbecue, damages or breakages at the property, late check out or lost keys. If you do not have a valid credit card, we may request $500 cash or cheque as security bond for the premises. This money will be refunded to you within 14 days of check out minus any deductions (if applicable).
Payments can be made with cash, cheque, EFTPOS, direct deposit via internet or bank, MasterCard or Visa. Please note: payments made with a credit card will attract a 2% surcharge. Payment Card Industry Data Security Standards require you to provide us with a photocopy of both sides of your credit card as well as a photo copy of your drivers license for security reasons before we can process payment. You can fax this to our office on 02 6646 2970.
In the event of a cancelled booking, no deposit shall be refunded unless the property is re-let for the total period of the cancelled booking, in which case a cancellation fee is charged of 13.2% of the booking plus the $25 booking and administration charge.
Tenants are responsible for the safekeeping and replacement of accommodation keys/remotes. Lost keys/remotes will incur a $100 replacement fee. Duplicates are not always available. If keys/remotes are lost or broken and there are NO duplicates available, tenants may be liable for costs involved to gain entry to the premises and ALSO costs to change all the locks.
Tenants requiring a key from the agent or their representative after hours will be charged a service/call out fee of $50. If a locksmith is required, the tenant will be responsible for the payment of the locksmiths account.
All breakages, damages, lost keys and swipe cards are to be reported and paid by the occupants. Failure to do so may result in monies deducted from your credit card or security bond as compensation as stated above.
Upon arrival if you notice any damage to property or its contents, please report to our office immediately to avoid any disputes on your departure. Failure to do so may result in monies deducted from your credit card or security bond as compensation.
If the holiday property is listed for sale, this booking is accepted with the current owner at the time. In the event of a sale and the ownership changes, we cannot guarantee the property will continue to be used for holiday letting by the new owner. We will notify immediately if the property has sold, giving you the opportunity to source alternative accommodation.
If the property is listed for sale, inspections with prospective purchasers may be necessary during your time of occupancy; by appointment and at a mutually agreed time by the owner or agent and the occupier.
All occupants are responsible for securing the property during their stay and when vacating. Any theft or damage due to not securing the property shall be the responsibility of the occupants; no responsibility is taken for tenants personal property left on the premises by the owner or Agency.
The number of occupants, INCLUDING CHILDREN, must not exceed the number stated on our adverts. No extra mattresses, tents, caravans, motor homes or more cars than the property accommodates are allowed on site. Overcrowding the premises will not be tolerated by the owners or agents, if a property is reported to be overcrowded, the tenants will be asked to vacate with no refund made.
All our holiday properties are privately owned and we cannot be held responsible for any unforeseen breakdowns of appliances etc. All repairs will be carried out at the earliest convenience. Every action will be taken by our staff to minimise inconvenience caused, however there is no obligation from LJ Hooker Yamba to issue any partial refunds or discounts. Due to any unforeseen circumstances or major problems that may deem the property uninhabitable, we will make every effort to source alternative, suitable accommodation.
We, or our tradesman or nominee, reserve the right to enter onto the property at any time to investigate or undertake any repairs or complaints.
In the event of any renovation/building work being carried out on or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbances, noise or inconvenience guests may suffer as a result. Our office is not informed when construction is happening. No discount will be negotiated for any of the above.
It is expected that the premises are left in a clean and tidy manner. All rubbish must be removed from the premises and placed in the bins provided. Fish must not be cleaned on the premises. Should the premises be left in an unsatisfactory condition, an additional cleaning charge will apply. If the barbecue is left unclean a fee of $30 will apply. If the barbecue is not clean on arrival, please notify our office immediately to avoid being charged on departure.
All rubbish must be placed in the correct council garbage bins, if you do not place the correct items in the Green, Red and Yellow Recycling bins, it will not be collected and you will be liable for rubbish removal costs. During your stay, council bins are to be placed kerbside Sunday or Monday night (depending on location, please check with our office) for Monday or Tuesday morning collection. Please place all bins kerbside upon your departure.
PLEASE NOTE:
GREEN BIN – GREEN (Garden) WASTE ONLY
RED BIN – GENERAL WASTE ONLY
YELLOW BIN – RECYCLING ONLY
All pets and animals are strictly forbidden in or around the property, unless otherwise stated. If the property is pet friendly, it is the your responsibility to ensure all pet waste has been removed from the property prior to departure.
No smoking is permitted inside any holiday property. If our cleaners have reason to believe this, you may be responsible for additional cleaning and laundering costs of all carpet, furnishings and window coverings.
Our Agency takes no responsibility for recovery of personal items left at the property. Items left at the property will not be automatically returned, please contact our office if you feel you may have left something behind. These items will be held in our office for collection for no longer than 2 weeks. Items will only be returned upon receipt of payment for both postage and $10 handling fee. Unclaimed items will be donated to local charity.
No person on the premises shall be guilty of conduct that is a nuisance or threatening to adjoining or neighbouring occupiers. Tenancy will be terminated immediately. Breaches to the above will result in your tenancy being immediately terminated at the Agent's discretion.
CREDIT CARD AUTHORITY
MUST BE RETURNED TO OUR OFFICE BEFORE KEYS ARE GIVEN OUT
LJ HOOKER YAMBA, PO BOX 272, YAMBA NSW 2464
FAX: 02 6646 2970 OR EMAIL: reservations@yambaaccom.com
Bankcard Visa Mastercard
Tick the box next to your card type, sign & complete the authority.
Please note that no money will be deducted from your card unless we need to make a claim
For any of the following:
Excess cleaning fees Damage or breakages at the property
Excess garbage removal Late check out
Dirty BBQ - $30 Lost Keys - $100
Call Out Fee - $50
NOTE: Late check out Fee (if keys are not returned to our office at 10am)
Card Number:______________________________________________________
Card Holder’s Name: ________________________________________________
Card Expiry Date: ___________ Signature of Cardholder:_____________________
Booking name: _________________________________ Dates: _____________
Property Details: ____________________________________________________
RESERVATION NO:________________________